Delete your account

You can delete your AloAlo account and the personal data attached to it at any time. There are two ways to do it, and neither requires you to speak to anyone first.

1. In the app (immediate)

Open the app and go to Profile → Privacy & Data → Delete my account. You will be asked to confirm. The deletion is applied straight away — you are signed out and cannot sign back in.

2. By email

If you no longer have the app installed, or you cannot sign in, email support@aloalo.one from the address on the account and ask us to delete it. We action these within 30 days and confirm by reply.

What is deleted

Your name, email address, phone number, postal address, profile details and saved preferences are erased. Any payment method stored with our payment processor is detached, and your sign-in stops working immediately.

What is kept, and why

Records of completed purchases — order reference, plan, amount, date and invoice — are retained in anonymised form. They are no longer linked to you as a person, but we cannot delete them outright: tax and accounting law requires a seller to keep transaction records, typically for several years. We also keep them to honour refund and chargeback obligations.

Deleting your account does not cancel an eSIM you have already bought, and does not entitle you to a refund for unused data. An installed eSIM keeps working until its plan expires. Remove the profile from your device's settings if you want it gone.

Download your data first

Deletion cannot be undone. If you want a copy of your data, use Profile → Privacy & Data → Download my data before you delete — it returns a portable export of your account and order history.

For the full picture of what we collect and how long we keep it, see our Privacy Policy.